Delivery & Returns

 

 

Delivery Information

 

Shipping Information

  • All orders received by 12 noon Monday - Friday are shipped the very same day
  • All orders received after 12 noon and on weekends and bank holidays are shipped the next working day

 

Gift Boxes

  • All pens are shipped in the original manufacturer packaging or gift box
  • Manufacturers change their boxes from time to time, so the gift box you receive may be different to the gift box pictured

 

Availability

  • If an item is out of stock we will contact you the day of your order, within normal working hours, to give you the option of an alternative or refund

 

Charges

  • All delivery prices include UK taxes
  • The appropriate delivery charge will be automatically added to your order at checkout

 

Delivery Charges

 

Delivery within the UK

 

Total Order Value Delivery Charge Delivery Method
Under £30 £2.95 Royal Mail 1st Class*
£30.01 - £50 £2.95 Royal Mail 1st Class Signed For*
£50.01 - £150 Free Royal Mail 1st Class Signed For*

*An option of Special Delivery is available at the checkout for £5.95

 

Delivery outside of the UK

 

Total Order Value Delivery Charge European Union Delivery Charge Rest of World Delivery Method
Under £30.00 £4.95 £6.95 Royal Mail International
Over £30.00 £4.95 £6.95 Royal Mail International SIgned For

Please note that all items sent Signed For or Special Delivery will require a signature on receipt

 

Returns Information

  • We operate a 28 day returns policy - this is twice as long as our competitors!
  • If you are not happy with any product you have ordered and received from ourselves, then you may return it to us within 28 days for either an exchange or a refund
  • All non-faulty returned goods will only be accepted if we receive them in the same condition as they were sent out, with original boxes and guarantees
  • Used pens and refills will not be accepted unless faulty as we are unable to resell them
  • Engraved pens or embossed journals will not be accepted unless faulty as we are unable to resell them
  • We cannot refund goods lost in the post, so we recommend that you return them to us via recorded delivery
  • Refunds will be by the same method as the original payment
  • Please email us at pens@theonlinepencompany.com prior to return so that we can deal with your items as efficiently and quickly as possible
  • Make sure you include your order number with your returned item
  • Post returns to:
    Pilotfish Trading Ltd,
    Unit 5 Barracks Rd,
    Sandy Lane Industrial Estate,
    Stourport-on-Severn,
    Worcestershire,
    DY13 9QB

 

Manufacturer Gurarantees

  • All pens we sell are guaranteed by the manufacturer and your invoice acts as your guarantee
  • In the case of a faulty pen that is under guarantee we will liaise with the manufacturer on your behalf