Delivery & Returns


Christmas Delivery: Order before these dates for delivery in time for Christmas 2017

UK Orders

Thursday 21st December 12:00 GMT: All UK orders (Royal Mail 1st Class)

Friday 22nd December 12:00 GMT: All UK orders with Special Delivery as the postage option (Royal Mail Special Delivery with Saturday Guarantee)

For more information click here to visit the Royal Mail latest posting dates information page

International Orders

We send all of our international (outside the UK) orders via Royal Mail International Standard and International Tracked services, for up to date latest recommended posting dates please visit the Royal Mail international delivery cutoff dates page. All of our orders before 12pm GMT are dispatched that same day.


 

 

Delivery Information

 

Shipping Information

  • All orders received by 12 noon Monday - Friday are shipped the very same day
  • All orders received after 12 noon and on weekends and bank holidays are shipped the next working day

 

Gift Boxes

  • All pens are shipped in the original manufacturer packaging or gift box
  • Manufacturers change their boxes from time to time, so the gift box you receive may be different to the gift box pictured

 

Availability

  • If an item is out of stock we will contact you the day of your order, within normal working hours, to give you the option of an alternative or refund

 

Charges

  • All delivery prices include UK taxes
  • The appropriate delivery charge will be automatically added to your order at checkout

 

Delivery Charges

 

Delivery within the UK

 

Total Order Value Delivery Charge Delivery Method
Under £50 £2.95 Royal Mail 1st Class*
£50.01 - £150 Free Royal Mail 1st Class*

*An option of Special Delivery is available at the checkout for £5.95

 

Delivery outside of the UK

 

Total Order Value Delivery Charge European Union Delivery Charge Rest of World Delivery Method
Under £30.00 £4.95 £6.95 Royal Mail International
Over £30.00 £4.95 £6.95 Royal Mail International SIgned For

 

Please note that all items sent Special Delivery or Signed For will require a signature on receipt

 

Returns Information

  • We operate a 28 day returns policy - this is twice as long as our competitors!
  • If you are not happy with any product you have ordered and received from ourselves, then you may return it to us within 28 days for either an exchange or a refund
  • All non-faulty returned goods will only be accepted if we receive them in the same condition as they were sent out, with original boxes and guarantees
  • Used pens and refills will not be accepted unless faulty as we are unable to resell them
  • Engraved pens or embossed journals will not be accepted unless faulty as we are unable to resell them
  • We cannot refund goods lost in the post, so we recommend that you return them to us via recorded delivery
  • Refunds will be by the same method as the original payment
  • Please email us at pens@theonlinepencompany.com prior to return so that we can deal with your items as efficiently and quickly as possible
  • Make sure you include your order number with your returned item
  • Post returns to:
    Pilotfish Trading Ltd,
    Unit 5 Barracks Rd,
    Sandy Lane Industrial Estate,
    Stourport-on-Severn,
    Worcestershire,
    DY13 9QB

 

Manufacturer Gurarantees

  • All pens we sell are guaranteed by the manufacturer and your invoice acts as your guarantee
  • In the case of a faulty pen that is under guarantee we will liaise with the manufacturer on your behalf