FAQs

Products

 

Does my pen come with a converter?

If you pen comes with a converter, it will say so in the description of the product if you click to view it.

 

What pens do you have which are suitable for children?

We have selected a suitable range of products for children which you can find here

 

What is the difference between and ballpoint and rollerball pen?

The first difference you will notice between a ballpoint pen and a rollerball is that a rollerball usually comes with a cap, and ballpoint pens nearly always come with a click or twist action to expose the nib. The reason why rollerball pens usually have caps is because the ink within the refill is liquid based, and can dry out. The ballpoint pens on the other hand, use an oil based ink which is quite a lot thicker and doesn't tend to dry up quite as easily. The rollerball pen can feel easier and smoother to write with free-flowing ink, but that all depends upon the quality of the ink and refill used in both types of pen.

 

Which fountain pens are suitable for a left handed person?

If you are a left handed writer you could try looking at the Lamy pen range, as most of the pens available in that range offer left handed nibs. Not all brands manufacture nibs tailored for the left handed user, however if you keep an eye out for Reverse Oblique nibs, they are tailored for left handed writers who write at a slant. For more information visit our Additional Nib Information page here.

 

How can I clean my nib?

We have information on how to clean your fountain pen nibs on our Nib Information page. Click here and scroll to the bottom of the page to find it.

 

Ordering

 

Can I order over the phone?

You are more than welcome to place your order over the phone, our team of lovely staff members will be more than happy to help you place your order. Give us a call on +44(0)1299826744, or visit our Contact Us page for more contact details.

 

Can you ship to British Forces Post Office (BFPO) addresses?

Absolutely, however when your order exceeds an item value of £30, the delivery of your item(s) will require a signature as proof of delivery. We tend to contact customers who order to these types of adresses to double check, however please check to see if someone is on hand to sign for the delivery.

 

Further questions

 

Can't find your question here?

If you have any more questions you would like to ask us, please give us a call on +44 (0)1299826744 or email us at pens@theonlinepencompany.com as we would be more than happy to assist you.