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Terms & Conditions

Purchases

  • We only buy direct from the manufacturers and therefore are authorised to pass on to you all manufacturer guarantees and warranties.
  • All transactions are covered by the Consumer Protection (Distance Selling) Regulations 2000.
  • All transactions are covered by the Consumer Protection Act.
  • All prices are in Pounds Sterling, Euros or US Dollars and include VAT.

Refunds and Returns

  • Any faulty or misdescribed goods will be replaced in full, free of charge, if returned to us within 28 days.
  • In addition, we will refund any item returned to us that is unused and in its original packaging, within 28 days of purchase.
  • Refunds for items which are not faulty or misdescribed will be minus postage and packing charges as this is a direct cost. Please note: Refunds will not be issued for items that have been engraved.
  • Please email us at pens@theonlinepencompany.com prior to making a return so we can deal with your items as efficiently and quickly as possible.
  • Returns must be sent by the same postage method as the original item.
  • Refunds will complete using the same method as your original payment.

Secure Payment Methods

  • All website payments are fully protected by secure servers.
  • Security is provided by SagePay payment systems.
  • Your details will never be accessible to any other party.
  • Your card details will not be kept on file and will only be used for payment for your order through fully secure servers.
  • All financial information is fully encrypted.
  • All major credit or debit cards, except Diners Club, are accepted.
  • We accept Paypal payments - select the Paypal option at checkout.
  • Cheques or Postal orders drawn on UK Banks in GBP Sterling are accepted. Please make payable to Pilotfish Trading Ltd. Cheques should be sent to the address on the returns page.
  • Credit Card payments can be made by telephone to +44(0)1299 826744 during normal business hours.

Currencies

  • We process payments in Pounds Sterling (GBP), Euros (EUR) and United States Dollars (USD).
  • Your credit/debit card or PayPal account will be charged the amount shown in your chosen currency. Our default currency is Pounds Sterling (GBP).
  • Your card provider will convert the amount into your local currency. Any additional charges made by your card provider are your responsibility.

If you have any questions or queries, please contact us.