Privacy Policy | The Online Pen Company

Privacy Policy

Your privacy is important to us. This Privacy Policy explains how Signature Stationery Ltd collects, uses and protects personal information through www.theonlinepencompany.com.

Information We Collect

We only ask for personal information when we need it to provide our services to you. This may include your name, billing address, delivery address, email address, telephone number, order details and payment-related information.

Payments are processed securely by Stripe. We do not store your full card details.

How We Use Your Information

We use your information to process and deliver orders, take payments, respond to enquiries, handle returns or refunds, provide customer service, meet legal obligations, and protect our business from fraud or misuse.

Lawful Basis

We process personal information where it is necessary to fulfil a contract with you, where we have a legal obligation, where we have a legitimate business interest, or where you have given consent.

How Long We Keep Information

We only keep personal information for as long as necessary to provide our services, manage orders, meet legal obligations, resolve disputes and maintain business records.

Sharing Information

We do not sell your personal information. We only share information where necessary with trusted service providers, such as payment processors, delivery companies, website service providers, professional advisers, or where required by law.

International Orders

If you place an international order, your information may need to be shared with delivery providers, customs authorities or other parties involved in fulfilling that order.

Security

We protect the information we store using commercially reasonable measures to prevent loss, theft, unauthorised access, disclosure, copying, use or modification.

External Links

Our website may link to external sites that are not operated by us. We have no control over their content or privacy practices and cannot accept responsibility for them.

Your Rights

You have rights over your personal information, including the right to access, correct, erase, restrict or object to how we use your data, and the right to request a copy of your data where applicable.

You also have the right to complain to the Information Commissioner's Office if you are unhappy with how your data is handled.

Contact Us

If you have any questions about how we handle personal information, please contact us at:

[email protected]